Mizuno Men's Wave Creation 12 Technical Running Shoe

Comments about Mizuno Men's Wave Creation 12 Technical Running Shoe:

The expensive Mizuno Wave Creation has been my go to shoe for the past 6 years. I have run 9 marathons and several thousand miles in them in that time period. I have gone thru at least 15 pairs in that time period, as I put down a lot of miles.

Last year, I began to have problems with the shoes, noticing that on several pairs the posts under the heel had broken. I contacted Mizuno, and they promptly sent me replacements on 3 pairs. I thought this was fantastic customer service at the time.

Subsequently, one of the pairs oddly developed a tear in the liner of the heel of the right shoe. This happened pretty early in the life of the shoe, probably only about 100-150 miles on it. I sent them back and they replaced them. Incredibly, the replacement pair has now developed a tear in the liner of the heel again, in the exact same spot.

I put this shoe on for the first time 12 weeks ago on 3/15/12 (I wrote it on the insole). I rotate three pairs of road running shoes at a time so they are broken in for racing, etc. I am currently running about 30-35 miles per week, so at most, these shoes could have 150 miles on them. Last week during a run I felt a nagging rub on my right heel again, and discovered that once again, the inside liner of the shoe has torn in the exact same spot, tearing up my sock and producing a significant blister on my foot.

I sent a note to Mizuno alerting them to this problem again, and this time they have decided they will no longer stand behind their product, telling me that although I have had the shoes for just 8 months (their warranty is supposed to be for 1 year) that since they already replaced them once for this problem, they will not replace it again.

It seems to me that since the shoe is tearing in the same place, at about the same mileage, that it is likely a defect in the shoe, and not my foot. I have sent multiple letters disputing their response, and even called their customer service, but they will not budge and will not replace my shoes. Keep in mind, these shoes should be good for 300-500 miles.

It saddens me greatly to find this out, knowing that I have bought many shoes from them, that at $150.00 they are one of the most expensive shoes on the market, and that they probably cost Mizuno under $10.00 to manufacture. On a positive note, all the reviews say it is a very heavy shoe, so perhaps this will prompt me to find a new company and new shoe that improves my running times......

I will never buy shoes from Mizuno again. While they used to have an excellent warranty policy, they have obviously changed this and do not value their loyal customers. I would recommend you do not purchase from them either.

Comments about Mizuno Men's Wave Creation 12 Technical Running Shoe:

I will purchase again!!

Comments about Mizuno Men's Wave Creation 12 Technical Running Shoe:

I would buy this product again and again