At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on Sports Authority may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on Sports Authority will not offer tracking information, but will still offer order status and other details. Read the information provided below on this page to learn the difference between tracking information and the order status.
The status of your order is easy to find.
- Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.
- Visit the website. Sign In for Your Order History at Sports Authority 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders.
- Contact us. If you still have questions about your order, please
contact us via e-mail.
If you have placed an order recently on www.gartsports.com, www.sportmart.com, or www.oshmans.com, your Order Status will not be viewable on www.sportsauthority.com. If your order is currently in the shipping process, you may contact Customer Service at 1.888.801.9164 to get more information on its order status. For past orders, you may also call Customer Service to get past Order History information. We apologize for the inconvenience.
The status of your order is supplied by Sports Authority, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.
If you've received tracking information from the shipping carrier for orders placed on www.gartsports.com, www.sportmart.com or www.oshmans.com, this information from the carrier is still valid for your order.
*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.