Return to shopping  |  Help Desk

Returns & Warranties
   »Damaged or Defective Items
   »Oversized Item Returns
   »Returning an Item
   »Return Exceptions
   »Product Warranties
   »Parts and Repairs
   »Carrier Return Instructions

Return Exceptions

Our Standard Return policies do not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below.

Perishable Items

Contact our The Sports Authority Customer Service Center at 1.888.801.9164 to receive detailed instructions on returning perishable products.

Customized / Personalized Products and Autographed Collectibles

All sales are final for customized products and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please contact a Customer Service Specialist at 1.888.801.9164.


Any opened bat must be returned directly to the manufacturer. For directions on returning unopened bats, click here

Software and Electronic Media Products

The products below are software and electronic media products:

  • CD-ROMs
  • Computer Games
  • Software
  • VHS Tapes
If you wish to return a media product, you may return the product, unopened, within 30 days of delivery for a full refund of the purchase price, minus shipping, handling, Gift Wrap, or other non-refundable charges. Click here for more information on how to return the product.