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Returning an Oversized Item

Items are considered to be oversized if they are heavier than 70 pounds. You will be refunded shipping charges on Oversized Item returns if the item arrives defective or damaged or if the return is a result of a shipping error. You will not be refunded shipping charges on Oversized Items that are returned due to buyer remorse. Please be aware that shipping charges can be expensive for Oversized Items.

Follow these steps to return an Oversized Item:

  1. Package the unassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure full credit.
  2. Complete the return reason questionnaire on the packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Packages heavier than 70 pounds are unable to be returned using the pre-paid mailing label. Returns including items such as golf clubs, bowling balls, and free weights may exceed 70 pounds.
  3. Contact a Customer Service Specialist at 1.888.801.9164 for instructions on arranging a freight delivery pickup for your items. Please have your order number available when you call.
  • You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
  • To receive credit, items must be returned within 30 days of delivery.
  • You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s).
  • Credit for gift returns will be issued to the original purchaser.

If there is extensive damage to the carton upon delivery, contact a Customer Service Specialist immediately at 1.888.801.9164. Please have your order number available when you call.